Hi all,

We’re trying to ensure that all hardware assets imported from Microsoft Intune are automatically assigned the correct Vendor (e.g., Atea) in Freshservice.

So far, we’ve tried the following:

• Workflow Automator (Scheduled): We created a workflow that filters assets where Manufacturer = Lenovo and Vendor is empty. However, there is no available action to set Vendor directly in the Asset module.

API attempt: We tried updating the asset using:
 

PUT /api/v2/assets/:id  

{

  "asset": {

    "vendor": "Atea"

  }

}

This returned:

{

  "field": "Vendor",

  "message": "Unexpected/invalid field in request"

}

• GET /assets/:id?include=type_fields confirms that vendor_id is embedded under type_fields and seems to only be set when the asset is linked to a Product.

So it seems like the only way to assign Vendor is to:

1. Create a Product where the Vendor is set

2. Update the asset’s product_id to inherit the vendor indirectly

This feels pretty restrictive and not scalable when dealing with dynamic Intune imports.
 

Questions:

• Is there any supported method to update the Vendor directly via API or Automator?

• Are there plans to allow setting Vendor via Workflow Automator?

• Has anyone used custom fields or third-party integrations to handle vendor mapping better?

• Any marketplace app that helps match Product to Model/Manufacturer?

Thanks in advance!