Ok.

I’m also wanting this feature. I’d like to have an incident/ticket get created upon a Contract Expiry Notification being sent. Workflow Automator does not seem to support Contracts at this time. Freshworks please fix! :)

I would also like this. Entering our e-mail for Freshservice as the reminder e-mail address does not work either and no ticket is created.

FW has said on the road map sessions that hey are working on adding automations to all modules. 
First out was the project module.